Administrator

Administrator

JOB DESCRIPTION                                                                         Ref: ADM/07/26

Role Overview:

The successful candidates will work on our NIHE Heating Maintenance contract and will be responsible for the coordination of jobs and information between The H&A Group and NIHE through various means of communication. They will be based in our Maintenance Office, Tobermore Road, Draperstown.

Reports to: Office Supervisor

Direct Reports: N/A

Working Hours:

• Monday – Friday

• 9am – 5pm

• Flexibility to be on rota for

  • 5pm – 8pm Mon - Fri

  • Saturday cover 8am to 2pm.

Additional Benefits:

• Pension

• Life Assurance (T&C apply)

• Health Cash Plan Membership.

Roles & Responsibilities:

• Deal with any enquires from NIHE, NIHE tenants, private customers and internal Managers and staff.

• Follow internal procedures to process and issue all jobs submitted in line with contractual timeframes

• Support the onsite Engineers to ensure they have all information required to complete jobs in line with the contractual timeframes

• Maintain the Company’s internal IT system, Accuserv, to ensure all information is accurate and up to date.

• Collate accurate information for Supervisors/Managers as required.

• Deal with all clients/customers/staff in a professional, pleasant and efficient manner.

• Answer calls without delay

• Any other duty as deemed appropriate by management

Personnel Specification:

Essential Criteria:

• Experience in Office Based Customer Service

• Experience of Microsoft Office, in particular Excel

• More than 1 years’ experience in an office-based customer service role

• Experience working with Social Housing

• Excellent communication skills

• Excellent organisational skills

Desirable Criteria:

Personal Characteristics:

• Ability to use own initiative

• Ability to work as part of a team

• Flexibility to work in other locations as required

The H&A Group are an equal opportunities employer.